Our Warranty
Warranty Start
EBS Covers your bike or scooter from tip-to-tip. Meaning we will try to cover everything we can. Impacts, collisions and misuse of our products cannot be warrantied. E-bikes need to be covered-up at night or stored inside.
IMPACTS from collisions are subject to our in-house rate of 50$ an hour plus parts.
Coverage Components - Structure - 3 yrs
Frame, rigid fork (for Velotric T1 & Velotric T1ST only)
Coverage Components - Electrical parts - 3 yrs
Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.
Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.
Display
- not included damages due to improper used, and operation.
Coverage Components - Accessories - 3 Years
1-year warranty date of delivered of the original purchase.
Coverage Components - Other Essential - 3 Years
Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.
Ownership & Duration of Coverage
First Owner(Original Purchaser)
Conditional 3 Years,
Subsequent Owner (the Second or Later Owner)
Limitations
Parts that cannot be covered by our stores - 3yrs
- Paint and graphics are not included in this definition.
- Suspension forks and suspension parts are not included in the definition of frame or frameset.
- Third-party components are not covered by this Warranty.
- Such as drivetrain, brakes, or suspension parts
- Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
- Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
- Bearings
- Brake Pads
- Chains
- Free Hub Bodies
- Handlebar Grips
- Rubber moving parts
- Shifter, brake cables and casings
- Spokes
- Sprockets
- Stripped threads/bolts
- Tools
- Transmission gears
Improper Assembly, Operation, and Maintaiance
- Improper assembly or installation.
- Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
- Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
- Corrosion.
- The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
- For the avoidance of doubt, Velotric will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.